Terms and Conditions

All bookings are subject to these terms and conditions :

INITIAL ENQUIRY:

Please supply us with the following information with the initial enquiry:
Full name and contact details, any special interest and needs, meal preferences (vegetarian etc.) and what standard of accommodation you require. Aranza Travel and Tours reserve the right in this regards and will not be held responsible for clients who may not enjoy the product as a result of receiving incorrect and/or insufficient information.

DEPOSITS:

Aranza Travel and Tours requires a non-refundable deposit of 20% of your tour price to confirm bookings. The balance of the amount outstanding is payable 30 days before your arrival.

Once deposit is paid, confirmation will be E-Mailed or Faxed to you.

Aranza Travel and Tours reserve the right to cancel any reservation for which the deposit/full payment has not been made by due date. In an event of full payment not received all the deposit will be forfeited to cover our own costs to date and those of our suppliers.

PAYMENT:

Payments are to be made in ZAR and are only payable to Aranza Travel and Tours.

The following payment options are accepted:

A) BANK TRANSFERS

International bank transfers are the safest option and must be paid directly into our bank account. Our bank details and the relevant swift code will be E-Mailed to you upon your request. Please note that all bank charges are for the clients account.

B) CASH

Cash is accepted for Day Tours and is payable to the driver.

TOUR PRICES:

All tour prices are quoted in ZAR. These prices could fluctuate therefor Aranza Travel and Tours reserve the right to increase or decrease all prices at any time without prior notice, accept if the tour price has been paid in full. However Aranza Travel and Tours will resort to price changing only if it is absolutely necessary and beyond our control.

CANCELLATIONS:

All cancellations must be sent to us in writing via E-mail or Fax. On receiving such notification the full deposit will be forfeited to cover our own costs to date and those of our suppliers.

The rest of the tour price will be forfeited as calculated below:

Clients are strongly advised to arrange cancellation insurance.

RESPONSIBILITY and LIABILITY:

Aranza Travel and Tours or any person acting on behalf of the company will not be held responsible for any loss or damage to luggage or personal property. Aranza Travel and Tours will not be held liable for any illness or injury or death of a person that undertake a tour with Aranza Travel and Tours. Africa is a continent with beautiful wild animals that include reptiles that are potential dangerous animals. Although attacks are rare Aranza Travel and Tours, our guides, SANParks, game lodges or contracted tour operators cannot be held responsible for any illness or injuries or death caused during an incident involving the behaviour of wild animals.

You as client agree to indemnify Aranza Travel and Tours from all expenses what so ever may incur in defending legal action or court process arising out of such action or omissions.

We strongly encourage our clients to purchase travel insurance against such eventualities. Please insure that you are adequately covered for the unforeseen.

ALTERATIONS and AMMENDMENTS TO TOURS:

Aranza Travel and Tours reserve the right to change any route and/or accommodation if in the opinion of the tour operator when conditions necessitates and substitutes of equal value.

If there is an unscheduled extension to the tour caused by flight delays, bad weather, strikes and/or any other causes beyond the control of Aranza Travel and Tours, the expenses relating to these, including accommodation, food or travel will be the client's responsibility. Aranza Travel and Tours accepts no responsibility for changes.

Please Note:

Services

Strategy

We are dedicated to a personalized and hands-on service by a friendly, professional team and are committed to provide our clients with the best transport and services delivery and guaranteed on-time departure.

Expertise

Aranza Coaches a division of Aranza Travel and Tours is managed by a husband and wife team – Jack and René van der Schyff, with more than 25 years experience in travelling the Southern Regions of Africa.

Services

We provide a variety of services including but not limited to: Airport Shuttles to O.R. Tambo International Airport, Lanseria Airport in Johannesburg, Day tours, extended Overland tours and Safari tours, bus rental and minibus rental.

Vehicles

We own a fleet of minibuses and buses and cater for small to large groups with vehicles ranging from luxury cars, SUV and from 7 seater minibuses to 60 seater buses, only qualified and appropriately licensed drivers are used.